Shipping policy

Shipping policy

Items are shipped via USPS to the 50 United States, US territories and possessions, Army Post Offices (APOs), Fleet Post Offices (FPOs), and Diplomatic Post Offices (DPOs). 

Note that order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There are certain times of the year, such as certain holidays that we experience potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges are calculated at checkout based on weight or total as follows:

 

International Shipping

At this time, we do not ship internationally.

Shipping Times

• USA - Within 2-5 business days
• Canada - n/a
• Europe - n/a
• Australia/NZ - n/a
• Rest of the World - n/a

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@goldend.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

You can find our refunds, returns, and exchanges policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@goldend.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@goldend.com.